025 – Keeping conflict out of communication with Amanda Semenoff

025 – Keeping conflict out of communication with Amanda Semenoff


Picking up right where last week’s session with Micah Larsen left off, this episode, with Amanda Semenoff, talks about tech in conflict and conflict resolution – which comes back to communication.

Topics Discussed

  • Tech as it pertains to being the conflict and part of the conflict resolution
  • Setting parameters around and expectations within technology choices for communication
  • Chat bots, to help conversations and interaction at the outset of communication
  • Voice recognition, Cortana, Siri and Alexa

Key Takeaways

  • When we communicate asynchronously (such as in email), one party will give what they believe is important and the reply expanding and questioning on that and it becomes an iterative loop. It could be replying 15 or more times to get to the core of the substance. If that communication transitioned faster to voice and interactive conversation the duration of the communication would be much shorter and more succinct.
  • Use tools that meet the needs of the clients that come in the door. It doesn’t make sense to introduce systems or tools that will not be adopted or maintained in client interaction.

Speaker Quotes

“To be able to connect in real time [at a distance] over the internet gives us the incredible ability to work in ways that we haven’t been able to in the past. It is a real game changer.”

“If I’m going to be working with somebody a lot on a project, I like to do a video or an in person [conversation] and then move to email. Because then I know that we at least have all the ground work laid out.”

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